Support when things go sideways

Having a support package is optional, you can choose not to have one but if something goes wrong you are going to wish you had someone who knows what they are doing.

Support costs

It's important to know that servers(where your website lives) don't maintain themselves and require some love to keep them in shape.

BASIC

£150

Per month

STANDARD

£950

Per month

ULTRA

£1400

Per month

What is in my Basic support package

12 month contract required*

Ticket support

With Ticket support you can email us with your problem. We'll take a look at your problem and get back to you within minutes. No fuss, no waiting, no worries!

Monthly back up

If you break your site somehow we can restore it from your back up we create every month. We will also update plugins on your website and fix minor bugs.

Security & malware scan

We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove any malicious files, and scan your website and hosting once a month.

Server maintenance

We'll take care of any updates, patches or upgrades that you need to stay up-to-date. In the event something goes wrong with your server, we'll also fix it quickly and without any hassle! We will generate Uptime reports and also bandwidth usage.

Theme & plugin updates

We will make sure that your theme and plugins are all up to date.

What is included in the Standard support

12 month contract required*

Ticket support

With Ticket support you can email us with your problem. We'll take a look at your problem and get back to you within minutes. No fuss, no waiting, no worries!

End of month report

We will send you a Google Analytics report at the end of every month showing you how your website is doing in terms of performance. Showing best pages, how many visits and traffic sources. If you don't already have a Google Analytics account set up we can do it for you.

Monthly backups

If you break your site some how we can restore it from your back up we create every month. We will also update plugins on your website and fix minor bugs.

Security and malware scan

We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove any malicious files, and scan your website and hosting once a month.

Phone support

When you're in a pinch and your needs can't wait, you can rely on Phone Support to get the job done. We will be happy to help you with your issue within minutes. Our mission is to make sure that when you need us the most, we're there for you.

Server maintenace

We'll take care of any updates, patches, or upgrades that you need to stay up-to-date. In the event something goes wrong with your server, we'll also fix it quickly and without any hassle! We will generate Uptime reports and also bandwidth usage.

DNS Management

We will manage your DNS records. We can add and change them for you.

What is included in Ultra support package:

12 month contract required*

Priority ticket support

With Priority Ticket support you can email us with your problem. We'll take a look at your problem and get back to you within minutes. No fuss, no waiting, no worries!

Weekly performance report

Your website is a key part of your business, and it's vital to keep an eye on traffic to it. With our weekly performance report, you'll be able to monitor traffic to your site in real-time. In addition, we'll also send you a Google Analytics report every week that will help give you insight into how your website is performing.

Weekly back-ups

Why settle for once a year when you can have a back up every week? We'll make sure you never lose anything important with Weekly Backups.

Weekly Security and malware scan

We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove and malicious files, and scan website and hosting once a week.

Server maintenance

Phone support

Live chat

You can't get support like this anywhere else! Live chat support is the only way to go to get your problem solved immediately, you won't need to wait on hold or fill out a form. You'll never feel alone again knowing that we're always here for you.

8 hours or less

As an ultra customer we give you the priority support. We will get your problem solved in 8 hours or less. If it can be solved it will be done ASAP.

DNS Management

We will manage your DNS records. We can add and change them for you.